Refund & Cancellation Policy

1. Subscription Cancellation

You can cancel your subscription plan at any time through your Account Dashboard or by emailing our billing support desk at support@smarthr.in.

Upon cancellation, your existing scan credits and account features will remain active and usable until the end of your current paid billing period. No further automated renewal charges will be applied.

2. Refund Eligibility & 7-Day Window

We strive to ensure complete satisfaction with our AI ATS candidate intelligence platform. If you encounter service disruption or are unsatisfied with your initial plan purchase:

• You may request a full or prorated refund within 7 days of your initial transaction date.
• Refund requests must be submitted via email to support@smarthr.in along with your registered account email and Cashfree transaction/order reference.
• Instant credit top-ups that have been fully consumed or processed for ATS batch extractions are generally non-refundable except in cases of verified technical delivery failure.

3. Refund Processing Time (INR)

Once an eligible refund request is reviewed and approved by our billing team:

• Refunds will be processed back to the original payment method (UPI, Debit/Credit Card, Net Banking, or Wallet) used during checkout.
• The refunded amount in INR (&inr;) will reflect in your account within 5 to 7 business banking days, depending on your issuing bank.

4. Failed or Duplicate Transactions

In the event of an accidental duplicate deduction or a failed transaction where your bank account was debited without credit allocation, Cashfree automatically reconciles and refunds the sum within 48 to 72 business hours. Alternatively, our support team can immediately verify and credit your account upon receiving your payment reference.

5. Contact Billing Desk

For any billing, invoice, or refund questions, please write to us at support@smarthr.in.